Het Patel
Resume

work · Boston, MA

DMSB AI Strategic Hub (DASH)

AI Software Engineer

A year of shipping GenAI that people actually used: an AI grading platform faculty adopted, a voice coach with 500+ daily users, and the GPU infrastructure and observability underneath both.

Measured

  • Grading API response time30–60s → 100ms
  • Faculty grading time8h+ → 30 min
  • Voice coach response latency90s → 40s
  • Mean time to recovery2h → 30 min
  • Deploy time30 min → 3 min
$30K
Infrastructure cost saved per year
20x
Grading capacity
90%
RAG accuracy, A/B tested on 500+ essays
500+
Voice coach daily active users

Inside this span

  • 01Built an AI grading platform with LangGraph agents, adopted by 67% of 200+ faculty
  • 02Found the I/O bottleneck and rebuilt grading as queue-based microservices on Amazon MQ, ElastiCache and ECS
  • 03Engineered a RAG pipeline on LlamaIndex, Qdrant and BGE-large with metadata filtering and drift detection
  • 04Built an AI voice coach with real-time speech analysis and parallel multi-agent workflows
  • 05Extracted Whisper into a shared GPU microservice, taking memory from linear to O(1) and workers from 3 to 40
  • 06Deployed FERPA-compliant AWS infrastructure and self-hosted vLLM, with a Grafana, Loki and Promtail observability stack